Blog tagged as Customer Engagement

The market describes workforce engagement management (WEM) software as a group of technologies that build on the capabilities of the mature workforce optimisation (WFO) industry by tackling tasks that promote employee engagement in customer service departments.

In this NotableTalks episode, we got a chance to have an interaction with a very talented thought leader Olga Filipova, Co-Founder & CEO at Workademy. Talks about Ed-tech, Hybrid Work, Marketing Strategies, Digital Transformation, and Russia Ukraine Conflict.

In this NotableTalks episode, we got a chance to have an interaction with a very talented thought leader Tuhin Banik, CEO at ThatWare. Here is his interesting conversation with us on Customer Engagement, Digital Transformation, Hybrid Work Model, WebTool and a variety of more hot topics.

In this NotableTalks episode, we got a chance to have an interaction with a very talented thought leader Govindaraj Avasarala, Enterprise Marketing Head at Vodafone Idea Pvt. Ltd. Here is his interesting conversation with us on Metaverse, Cybersecurity, 5G Network , SMB Digital Transformation etc.

With a competent CRM in place, finding new clients, earning their confidence, providing qualified support, and providing extra services throughout the relationship becomes much easier.

Bots, which are more complex than live chat tools, respond to your customers' questions quickly across all channels, eliminating the need for a support human. Chatbots have become a need for organizations to provide excellent customer support due to their perks.