7 Best Chatbot Software - 2021
7 Best Chatbot Software - 2021
New Delhi, India
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Excellent customer service is now the deciding factor for clients who choose your service over that of your competitors. Bots, which are more complex than live chat tools, respond to your customers' questions quickly across all channels, eliminating the need for a support human. Chatbots have become a need for organisations to provide excellent customer support due to their perks.
When Facebook opened up its developer platform and explored the idea of chatbots through their Messenger programme in the previous several years, the use of chatbots accelerated.
Popular Chatbot Software
1. Intercom
- Intercom is a customer support platform that utilizes user intelligence and behavioral targeting to assist businesses better understand, improve, and enjoy customer communication. An intercom is a service software that gives you insights into who is using your product and provides tools to send personal communicators. You can utilize Intercom to send targeted, in-app messages and behavior-driven emails.
- Intercom Service Software offers a new and better way to acquire, engage and retain customers and is ideal for your sales, marketing, and support teams to better connect and communicate with customers and help your business grow faster. The software offers features to get feedback from your users and to send event invites and other communication. The app also enables users to send emails and in-app messages across mobile and web devices. You can track customer data and events, and see who your customers/users are and what actions they are doing or don’t do.
- You can even segment your users by the actions they take and make live segments supporting them. It provides you with the intelligence and data you would like to accumulate and have interaction with customers more effectively and efficiently.
2. Zendesk
- Zendesk chatbot software is a suite of support app that helps transform your customer service into actionable customer retention and lead source via agent deployment. It has one among the foremost flexible plan structures, making it ideal for businesses of any size. It consists of support, chats, calls center solution, and knowledge base modules that you can upgrade separately.
- Zendesk is one of the most popular helpdesk software solutions on the market. It is easy to use, has useful features in all tiers, has excellent data analysis capabilities in higher tiers. Zendesk software has an option for almost everyone. In the higher pricing tiers, Zendesk’s features include good analytic tools and excellent customer support. Moreover, Zendesk offers a variety of add-ons: Chat, a tool for integrating chat support; Talk, for providing phone support; and Guide, which lets you easily create a help section for your website.
Zendesk software helps solve customer problems faster. It does so by using software to support customers’ tickets/inquiries.
Zendesk provides management of customer communication through various channels (email, web forms, chat, voice calls, Twitter, Facebook, LinkedIn, other apps) using omnichannel ticketing system. Zendesk allows automation of customer support processing with the help of macros, and other automation tools.
3. Drift
- Drift service software may be a cloud-based live chat, in-app messaging, and email management solution designed for sales and marketing teams. Drift offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-powered chatbot.
Customer service team specifically works with you to figure out what will make your chatbot appealing to website visitors and what will help them ask the right questions.
Drift is meant to assist people accomplish their business goals, especially B2B business goals, which is super helpful. Drift chatbots help in keeping Up with the Trends: Being Present on Messaging Platforms. Drift system software provides improved Customer Service. Drift chatbot grants increased Customer Engagement. Drift chatbot helps in monitoring Consumer Data & Gaining Insights.
4. Bold 360
- Bold360 service software is a cloud-based live chat platform that allows users to communicate and manage reports online. Leveraging the power of Artificial Intelligence, Bold360 chatbot software helps personalize and enhance every engagement no matter where it takes place, allowing companies to deliver richer and more consistent customer experiences seamlessly across both AI and agent-based interactions.
Bold360 service software may be a decent solution to multi-channel engagement for businesses who want to try to chat, text, video, Twitter, and Facebook messenger. There are other solutions out there that are around longer, have a more put-together product that's easier to use, that are less costly , but Bold360 gets the job done.
- Bold360 locks nothing away. Insights that are fueled by actual customer experiences are presented in real-time, so you'll take immediate action. And you don’t need to front-load your knowledge domain with anticipated content. Bold360 listens to customers to assist you exceed their expectations. -Bold360 bots aren’t just on the frontlines helping customers find answers, place orders, and fix problems 24/7 with a smile.
- SAP Conversational AI service software helps users efficiently manage business tasks. As the conversational AI layer of SAP's Business Technology Platform, it enables users to build and monitor intelligent chatbots in one interface to automate tasks and workflows. SAP Conversational AI provides a strong building platform that permits the building of end-to-end chatbots also because of the customization of your digital assistant.
- SAP Conversational AI additionally provides the chatbot features and also integrates bot analytics without the necessity for much setup/deployment work.
- It builds chatbots in any language. Leverage the power of our high performing natural language processing (NLP) technology capable of building human-like chatbots in any language. It simplify the user experience for large. SAP conversational AI service software provides all your teams with a bot-building platform that features simple UX, collaboration tools, organisational accounts, versioning, and environments.
6. Qualified
- Qualified are the live chat, chatbot, and conversational marketing platforms for companies that use Salesforce. Enterprise sales and marketing teams at leading B2B brands trust Qualified to grow their sales pipeline by turning their greatest untapped marketing asset — their website — into a selling machine through real-time conversations with top visitors and their target accounts.
- Qualified service software Live Chat and Chatbot platform help companies capture more leads and grow pipeline by taking action. User experience and Salesforce integrations set this conversational marketing platform apart from the competitors.
- Qualified is the only conversational marketing platform designed to work seamlessly with complex Salesforce configurations, so companies can leverage all of their prospect and customer data to deliver smarter, more personalized experiences, and then report on metrics within Qualified or via Salesforce reports and dashboards.
7. Landbot
- Land bot service software is an intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.
- Land bot live chatbot software is a user-friendly no-code solution for the creation of conversational apps which are a natural evolution of chatbots. Conversational apps combine the benefits of an interactive conversational interface with rich UI elements while automating advanced data workflows like business applications. Hence, they address business needs on both the communication and process automation levels.
- In addition to developing automated chat conversations for your website, Land bot also allows you to make bots for your WhatsApp and Facebook Messenger channels. What also makes Land bot unique is that you simply simply can build an entire conversational website with the tool and do so without coding. This functionality really stands out, compared to the other suppliers.
To Conclude
Whether you're looking for a chatbot platform on your own or a chatbot development agency, you'll need to consider all of the benefits and disadvantages, your use case(s), do some more research, and then make a decision. For quite some time, the 14 chatbot platforms listed above have been at the forefront of the chatbot market.
For organisations, chatbots have become more of a need than a nice-to-have luxury, as we previously noted. Chatbots assist your firm be available around the clock in today's technologically advanced business climate, without you having to spend a lot of money on hiring additional customer service representatives.
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