Chatbots are essentially a sort of automated service that customers can communicate with via text or voice on different channels, e.g. website, Facebook Messenger, phone, other applications or via voice assistants like Amazon Alexa, Google Assistant.

Two very important factors for the overall performance of a chatbot software are the structure and quality of the data that are available for answering questions. This is where Knowledge Graphs come in.

Following is the implementation process of chatbot software:-

•  Determine the Role of the Bot and Set Goals
• Evaluate and Pick a Channel
  
• Create the Conversational Architecture
  
• Design Dialog Flows and Storyboards
  
• Design the Integrations
  
• Collect Chat Data
  
• Pick a Platform and a Development Approach
  
• Implement the Dialogue Flow 
  
• Internal Testing and Revision of Your Use Case Detection
  
•  Early Deployment and Revisions

The conversational communication skills of the chatbot technology empower them to deliver what customers are looking for. They can understand the context and intent of complex conversations and try to provide more relevant answers.

Chatbot software are an automated solution that allows your business to handle more customer queries than before. However, if you use chatbot software in addition to your human agents then your business can easily scale its operations without having to worry about the increasing number of customer chats and calls.

Chatbot software work best when used specifically. They're great for routine tasks and commonly asked questions. That's where they're capable and convenient, and that's where Chatbot software can save you time and resource.

A chatbot software can handle instant purchases for retail businesses, like tickets, clothing, etc. or immediately sign up customers for free trials. Chatbot software can also serve as additional assistance to customers by helping them use a product and explore options or features.

Besides emails, companies can use chatbot software on messaging platforms like WhatsApp, Telegram, and Facebook Messenger to send drip campaigns to users. This gives their marketing departments two main benefits: They can access their customers on a preferred communication platform, i.e., text messenger.