SAP Conversational AI v/s Bold 360

SAP Conversational AI v/s Bold 360

With the involvement of AI in each field, You may be thinking which chatbot software is more insightful to lead an online discussion through substance or text-to-talk.

So to answer this query here we will discuss two popular chatbots software.

SAP Conversational AI

SAP Conversational AI service software helps users efficiently manage business tasks. As the conversational AI layer of SAP's Business Technology Platform, it enables users to build and monitor intelligent chatbots in one interface to automate tasks and workflows.

SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.

  • SAP Conversational AI in addition to providing the chatbot features also integrates bot analytics without the need for much setup/deployment work.

  • It is possible to code SAP Conversational AI chatbot in multiple coding languages (Node.js, Python, PHP, iOS, etc.) that makes it easy to both implements as well as integrate with existing IT stacks (eg. Analytics, AI, Databases).

  • SAP Conversational AI service software is easy to implement and get it running especially if you are already using SAP S/4HANA Cloud.


  • SAP live chatbot software can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.

  • There is a lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks, and existing applications/integrations.

  • It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi-cloud environment.

SAP Conversational AI


Native low-code chatbot platform

It allows users to deploy chatbots easily and securely in SAP solutions and achieve a faster time to market with SAP Conversational AI services in SAP Business Technology Platform.

High-performing natural language processing (NLP) technology

It builds human-like chatbots in any language by using world-class NLP technology to analyze text inputs and enrich key data.

Intuitive UI for business power users and developers

It enables developers and non-developers to build and deploy chatbots as teams by leveraging enterprise-grade features in an intuitive interface.

Bold 360

Bold360  service software is a cloud-based live chat platform that allows users to communicate and manage reports online. Leveraging the power of Artificial Intelligence, Bold360 chatbot software helps personalize and enhance every engagement no matter where it takes place, allowing companies to deliver richer and more consistent customer experiences seamlessly across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents to do what they do best – be human.


  • Omnichannel support and engagement

  • Utilization of customer data

  • Tightly integrated live agent and chatbot


  • Limited amount of native integrations

  • Customer service

Bold 360


  • Chatbot
  • Code-free development
  • Contextual guidance
  • Intent Recognition
  • Live Chat
  • Multi-channel communication
  • Multi-language


SAP Conversational AI:
SAP Conversational AI provides custom pricing for their software. Moreover, SAP Conversational AI does not offer a free plan.

Bold 360:
As for pricing, Bold360  service software rates depend on deployment size and use case. Bold360's site now asks interested parties to ask for a quote. A premier edition includes advanced agent reporting and Salesforce integration.

And off-course like 5000+ more software you can access free trials for both Bold 360 and SAP Conversational AI here at

Taking everything into account, we can say that SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant. While Bold 360's suite enables companies to meet soaring customer expectations while allowing agents to do what they do best - be human.

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