Intercom is a customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand, improve, and benefit from customer communication. An intercom is a service software that gives you insights into who is using your product and provides tools to send personal communicators. You can utilize Intercom to send targeted, in-app messages and behavior-driven emails.
The mission of Intercom is to make business personal. This live chat software allows companies, such as ours, to have real conversations with customers. Intercom software is designed to resemble the messaging apps we use every day, Intercom allows you to talk to consumers from inside your app, across your website, and via email. With Intercom, it is self-explanatory where customers need to address their queries. There is a blue chat box in the right-hand corner of our software where customers pop in their queries. Once customers send their questions, the team members linked to customer support at HireHive are notified via email. Intercom software is simple, personal, Intuitive, and Informative.
Pros & Cons
In-app messaging as well as email
Direct chat with customers on your site
email marketing tools
better user experience
Poor marketing automation functionality and tracking.
Too many packages and add-on services since the rebrand (can feel limiting as a legacy user).
Could have better targeting and reporting
SAP Conversational AI
SAP Conversational AI service software helps users efficiently manage business tasks. As the conversational AI layer of SAP's Business Technology Platform, it enables users to build and monitor intelligent chatbots in one interface to automate tasks and workflows.
SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.
* Native low-code chatbot platform
It allows users to deploy chatbots easily and securely in SAP solutions and achieve a faster time to market with SAP Conversational AI services in SAP Business Technology Platform.
* High-performing natural language processing (NLP) technology
It builds human-like chatbots in any language by using world-class NLP technology to analyze text inputs and enrich key data.
* Intuitive UI for business power users and developers
It enables developers and non-developers to build and deploy chatbots as teams by leveraging enterprise-grade features in an intuitive interface.
Pros & Cons
SAP Conversational AI in addition to providing the chatbot features also integrates bot analytics without the need for much setup/deployment work.
It is possible to code SAP Conversational AI chatbot in multiple coding languages (Node.js, Python, PHP, iOS, etc.) that makes it easy to both implements as well as integrate with existing IT stacks (eg. Analytics, AI, Databases).
SAP Conversational AI service software is easy to implement and get it running especially if you are already using SAP S/4HANA Cloud.
SAP live chatbot software can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
There is a lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks, and existing applications/integrations.
It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi-cloud environment.
SAP Conversational AI:
SAP Conversational AI provides custom pricing for their software.
Intercom provides custom pricing for their software.
Taking everything into account, we can say that Intercom allows you to talk to consumers from inside your app, across your website, and via email. While SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.
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