Intercom
Intercom is a customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand, improve, and benefit from customer communication. An intercom is a service software that gives you insights into who is using your product and provides tools to send personal communicators. You can utilize Intercom to send targeted, in-app messages and behavior-driven emails.
The mission of Intercom is to make business personal. This live chat software allows companies, such as ours, to have real conversations with customers. Intercom software is designed to resemble the messaging apps we use every day, Intercom allows you to talk to consumers from inside your app, across your website, and via email. With Intercom, it is self-explanatory where customers need to address their queries. There is a blue chat box in the right-hand corner of our software where customers pop in their queries. Once customers send their questions, the team members linked to customer support at Hire-Hive are notified via email. Intercom software is simple, personal, Intuitive, and Informative.
Pros:-
- Auto-messaging
- Direct chat with customers on your site
- email marketing tools
- better user experience
- Usage tracking
- In-app messaging as well as email
Cons:-
- Poor marketing automation functionality and tracking.
- Too many packages and add-on services since the rebrand (can feel limiting as a legacy user).
- Could have better targeting and reporting
Drift
Drift service software is a cloud-based live chat, in-app messaging, and email management solution designed for sales and marketing teams. Drift offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-powered chatbot. Drift service software is a popular chatbot application. Drift’s in-app messaging allows users to target their customers with full-page takeovers and slider messages.
Pros:-
- Ownership: Assigning tickets to agents and allowing them to follow through the entire process from end to end.
- Organization: Multiple teams can be in the same instance and tickets can be assigned between teams depending on which stage of the process it is up to.
- Ease: For both end-users and agents. The end users can either just send an email to a designated email address or go in and use a preconfigured template on the landing page.
Cons:-
- Out of the box, features are lacking
- Support not always responsive
- Costs to add on other features to empower staff can get costly
Features:-
Communication
Pop-up Chat
Notifications
Targeted Emails
- In-App Messaging
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
Customer Profiles
Messenger
Live Chat
Pricing:
Drift:-
Pricing packages for Drift start as low as their feature-rich free subscription, then move up to the standard $50/month, but they scale up based on the features you need and the number of operators who will be responding to messages. Pro and Premium accounts allow for many operators, complex playbooks, advanced routing, and custom bots. Pro accounts start at $400 per month with additional chat seats at $40 per month and additional calendar seats at $20 per month. Premium accounts have greater feature expansion moving toward full marketing integrations, start at $1500/month, and add chat seats at a rate of $80 per month and calendar seats at $40 per month.
Intercom:-
Intercom provides custom pricing for their software.
Now let’s analyze both the chatbots and see which one is better to use.
Now let’s analyze both the chatbots and see which one is better to use.
Differences in features:
Intercom:-
- A/B testing
- Audience Segmentation
- Behavior triggered messages
- Conversation search
- Customer user profiles
- Email campaign creation
Zendesk:-
- Flexible
- Ticket management
- Multi-channel support
- Robust reporting & advanced analytics
- Knowledge-based portal
- Community forums
Taking everything into account, we can say that Zendesk offers a variety of add-ons: Chat, a tool for integrating chat support; Talk, for providing phone support; and Guide, which lets you easily create a help section for your website. While Intercom allows you to talk to consumers from inside your app, across your website, and via email
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