Intercom is a customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand, improve, and benefit from customer communication. An intercom is a service software that gives you insights into who is using your product and provides tools to send personal communicators. You can utilize Intercom to send targeted, in-app messages and behavior-driven emails.
The mission of Intercom is to make business personal. This live chat software allows companies, such as ours, to have real conversations, with customers. Intercom software is designed to resemble the messaging apps we use every day, Intercom allows you to talk to consumers from inside your app, across your website, and via email. With Intercom, it is self-explanatory where customers need to address their queries. There is a blue chat box in the right-hand corner of our software where customers pop in their queries. Once customers send their questions, the team members linked to customer support at HireHive are notified via email. Intercom software is simple, personal, Intuitive, and Informative.
In-app messaging as well as email
Direct chat with customers on your site
email marketing tools
better user experience
Poor marketing automation functionality and tracking.
Too many packages and add-on services since the rebrand (can feel limiting as a legacy user).
Could have better targeting and reporting
Behavior triggered messages
- Customer user profiles
- Email campaign creation
Bold 360 service software is a cloud-based live chat platform that allows users to communicate and manage reports online. Leveraging the power of Artificial Intelligence, Bold 360 chatbot software helps personalize and enhance every engagement no matter where it takes place, allowing companies to deliver richer and more consistent customer experiences seamlessly across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents to do what they do best – be human.
- Omnichannel support and engagement
- Tightly integrated live agent and chatbot
- Utilization of customer data
Limited amount of native integrations
- Code-free development
- Contextual guidance
- Intent Recognition
- Live Chat
- Multi-channel communication
Taking everything into account, we can say that Intercom allows you to talk to consumers from inside your app, across your website, and via email. While Bold360's suite enables companies to meet soaring customer expectations while allowing agents to do what they do best - be human.
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