Drift
Drift service software is a cloud-based live chat, in-app messaging, and email management solution designed for sales and marketing teams. Drift offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-powered chatbot. Drift service software is a popular chatbot application. Drift’s in-app messaging allows users to target their customers with full-page takeovers and slider messages.
Features:
Communication
Pop-up Chat
Notifications
Targeted Emails
In-App Messaging
Internal Use
Customization
Conversation Archiving
Lead Development
Knowledge Base
Team Inbox
Customer Profiles
MessengerLive Chat
Live Chat
Pros & Cons
Pros:
Widely regarded as the easiest-to-use, most-functional chatbot software available now.
Many customers state that the interface makes it easy to organize and archive chat.
The robust analytics elements of Drift allow your team to make new decisions about how to approach sales; chatbots amount to rearranging your schedule to suit your qualified leads, resulting in better sales in less total sales team work-hours.
The customer service team specifically works with you to figure out what will make your chatbot appealing to website visitors and what will help them ask the right questions.
Cons:
- No solutions for messaging on major marketing channels
- Cannot use Drift for multiple teams unless you’re on the Enterprise plan
Bold 360
Bold360 service software is a cloud-based live chat platform that allows users to communicate and manage reports online. Leveraging the power of Artificial Intelligence, Bold360 chatbot software helps personalize and enhance every engagement no matter where it takes place, allowing companies to deliver richer and more consistent customer experiences seamlessly across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents to do what they do best – be human.
Features:
- Chatbot
- Code-free development
- Contextual guidance
- Intent Recognition
- Live Chat
- Multi-channel communication
- Multi-language
Pros & Cons
Pros:
Omnichannel support and engagement
Utilization of customer data
Tightly integrated live agent and chatbot
Cons:
Limited amount of native integrations
Customer service
Pricing
Bold 360:
Drift:
Pricing packages for Drift start as low as their feature-rich free subscription, then move up to the standard $50/month, but they scale up based on the features you need and the number of operators who will be responding to messages. Pro and Premium accounts allow for many operators, complex playbooks, advanced routing, and custom bots. Pro accounts start at $400 per month with additional chat seats at $40 per month and additional calendar seats at $20 per month. Premium accounts have greater feature expansion moving toward full marketing integrations, start at $1500/month, and add chat seats at a rate of $80 per month and calendar seats at $40 per month.
And off-course like 10000+ more software you can access free trials for both Bold 360 and Drift here at Anytechtrial.com
Before finalizing any one of them, try out the free trials of both at Anytechtrial.com
Taking everything into account, we can say that Bold 360's suite enables companies to meet soaring customers expectations while allowing agents to do what they do best - be human. While Drift is designed to help people accomplish their business goals, especially B2B business goals, which is super helpful.
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