Drift
Drift service software is a cloud-based live chat, in-app messaging, and email management solution designed for sales and marketing teams. Drift offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-powered chatbot. Drift service software is a popular chatbot application. Drift’s in-app messaging allows users to target their customers with full-page takeovers and slider messages.
Widely regarded as the easiest-to-use, most-functional chatbot software available now.
Many customers state that the interface makes it easy to organize and archive chat.
The robust analytics elements of Drift allow your team to make new decisions about how to approach sales; chatbots amount to rearranging your schedule to suit your qualified leads, resulting in better sales in less total sales team work-hours.
The customer service team specifically works with you to figure out what will make your chatbot appealing to website visitors and what will help them ask the right questions.
Cons:
- No solutions for messaging on major marketing channels.
- Cannot use Drift for multiple teams unless you’re on the Enterprise plan.
Features:
Pop-up Chat
Notifications
Targeted Emails
In-App Messaging
Internal Use
Customization
Conversation Archiving
Lead Development
Knowledge Base
Team Inbox
Customer Profiles
MessengerLive Chat
Live Chat
Birdeye
Birdeye service software is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings, and sentiment across every channel -- review sites, social media, and surveys. BirdEye is a reputation management solution that helps businesses gain insights from their customers, monitor customer feedback, and improve their online reputation from one single platform. Birdeye live chat software is best for businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish a trust to acquire new customers.
Pros:
Birdeye service software enables operators to take action daily and recover unhappy guests.
Birdeye live chat software identifies strengths and weaknesses for the brand and by the site.
There are currently no caps on the number of users that can be added at no additional cost to the organization and you can add a single location to thousands.
The rating process is very easy and quick for clients to use.
Cons:
Speech to text conversion can be improved
No Messenger integration with popular SMS tools like Front
Features:
Customer Feedback
Competitive Intelligence
Sentiment Analysis
Reporting
Corporate Reporting
Dashboard
Media Monitoring
Social Networks Monitoring
Social Media Management
Digital Media Monitoring
In-House Management
Employee Performance
Team Workflow
Listing ManagementNetwork Directory
Data Aggregators
OptimizScalable.
Network Directory
Data Aggregators
OptimizScalable.
Pricing:-
Drift:
Standard: $50/month
Pro accounts: Starts from $400 per month with additional chat seats at $40 per month and additional calendar seats at $20 per month.
Premium accounts: Starts from $1500/month, and add chat seats at a rate of $80 per month and calendar seats at $40 per month.
BirdEye Service software has three different pricing options for businesses: Standard, Professional, and Premium
Birdeye Standard:
Starts from $250/month for their Standard plan, which comes out to $3,000 each year
Birdeye Professional:
Starts from $350/month ($4,200/year) if you pay monthly or $300/month ($3,600/year) if you pay annually
Birdeye Premium:
Custom-Based
And off-course like 10000+ more software you can access free trials for both Birdeye and Drift here at Anytechtrial.com
Taking everything into account, we can say that Drift is designed to help people accomplish their business goals, especially B2B business goals, which is super helpful. While BirdEye helps users enhance their online presence and SEO with accurate company listings and dynamic content.
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