Drift v/s Birdeye

Drift v/s Birdeye

You may be thinking, which chatbot software is smarter to lead an online discussion through text or text-to-discourse.


So to answer this query here we will discuss two mainstream chatbots software.


Drift

Drift service software is a cloud-based live chat, in-app messaging, and email management solution designed for sales and marketing teams. Drift offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-powered chatbot. Drift service software is a popular chatbot application. Drift’s in-app messaging allows users to target their customers with full-page takeovers and slider messages.


Pros:
  • Widely regarded as the easiest-to-use, most-functional chatbot software available now.

  • Many customers state that the interface makes it easy to organize and archive chat.

  • The robust analytics elements of Drift allow your team to make new decisions about how to approach sales; chatbots amount to rearranging your schedule to suit your qualified leads, resulting in better sales in less total sales team work-hours.

  • The customer service team specifically works with you to figure out what will make your chatbot appealing to website visitors and what will help them ask the right questions. 

Cons:

  • No solutions for messaging on major marketing channels.
  • Cannot use Drift for multiple teams unless you’re on the Enterprise plan.

Drift

Features:

Communication
  • Pop-up Chat

  • Notifications

  • Targeted Emails

  • In-App Messaging

Internal Use

  • Customization

  • Conversation Archiving

  • Lead Development

  • Knowledge Base

  • Team Inbox

  • Customer Profiles

Messenger
  • Live Chat

Try Drift

Birdeye

Birdeye service software is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings, and sentiment across every channel -- review sites, social media, and surveys. BirdEye is a reputation management solution that helps businesses gain insights from their customers, monitor customer feedback, and improve their online reputation from one single platform. Birdeye live chat software is best for businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish a trust to acquire new customers.

Pros:

  • Birdeye service software enables operators to take action daily and recover unhappy guests.

  • Birdeye live chat software identifies strengths and weaknesses for the brand and by the site.

  • There are currently no caps on the number of users that can be added at no additional cost to the organization and you can add a single location to thousands.

  • The rating process is very easy and quick for clients to use.

Cons:

  • Speech to text conversion can be improved

  • No Messenger integration with popular SMS tools like Front


Birdeye

Features:

Consumer Intelligence
  • Customer Feedback

  • Competitive Intelligence

  • Sentiment Analysis

Reporting

  • Corporate Reporting

  • Dashboard

Media Monitoring

  • Social Networks Monitoring

  • Social Media Management

  • Digital Media Monitoring

In-House Management

  • Employee Performance

  • Team Workflow

Listing Management
  • Network Directory

  • Data Aggregators

  • OptimizScalable.

Try Birdeye

Pricing:-

Drift:
Standard: $50/month
Pro accounts: Starts from $400 per month with additional chat seats at $40 per month and additional calendar seats at $20 per month.
Premium accounts: Starts from $1500/month, and add chat seats at a rate of $80 per month and calendar seats at $40 per month.

BirdEye  Service software has three different pricing options for businesses: Standard, Professional, and Premium


Birdeye Standard:

Starts from $250/month for their Standard plan, which comes out to $3,000 each year


Birdeye Professional:

Starts from $350/month ($4,200/year) if you pay monthly or $300/month ($3,600/year) if you pay annually


Birdeye Premium:
Custom-Based

And off-course like 10000+ more software you can access free trials for both Birdeye and Drift here at Anytechtrial.com

Taking everything into account, we can say that Drift is designed to help people accomplish their business goals, especially B2B business goals, which is super helpful. While BirdEye helps users enhance their online presence and SEO with accurate company listings and dynamic content.

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