GoToAssist

Overview, Comparison, & Features

GoToAssist Remote Support enables users to access and control remote computers and other Internet-connected devices so as to supply technical support. The solution allows a desktop view of a number computer to be manipulated from a computer. It offers a desktop application and web-based application letting agents choose the appliance interface that most accurately fits their needs and individual preference.



GoTo Assist

Learn What GoToAssist Can Do For You

It offers a desktop application and web-based application letting agents choose the appliance interface that the majority accurately fits their needs and individual preference.

GoToAssist may be a platform for little to medium-sized businesses, providing faster, frictionless connections for IT support for patrons and employees.

Try GoTo Assist

Supported Operating System(s):

Web based

Key Modules:

First lets understand what to expect from this software in a general overview.

Features:
  • Ipad Iphone Android Apps

  • Unattended Access

  • File Transfer

  • Mobile Device Support

  • Session Transfer

  • Unlimited Live End-User Support

  • Integration APIs

  • Multi-Monitor Navigation

  • Multi-Session Support

  • Session Recording

  • Session Reporting

  • Two-Way Screen Sharing


  • Data Archiving

  • Annotation Tools

  • In-Session Chat

  • Integrated Service Desk Module

Pros & Cons:

Pros:
  • It does not require users to share a network

  • Can share one screen, one program, or the whole desktop

  • Small install, 7-8 megabytes

  • Multiple Users can access the session

  • Fast and Secure

  • Allows to reboot and reconnect automatically.

 Cons:

  • The process of updating is not smooth and it causes some delays.

  • Support packages are expensive

Pricing:

 Monthly 
 $ 69 /Agent/ Month 
 Annually $ 49.5 /Agent/ Month or Billed $ 594 Annually

Why Choose GoToAssist?

GoToAssist takes advantage of the most recent technology in order that you'll choose the interface you favor - a web-based agent console or a downloadable desktop console.
It enables remote view of iOS devices and Android devices plus remote control of Android devices, so technicians can troubleshoot issues from the same web-based console that they’re already using for desktop support.
FAQ
How to do GoTo Assist login?
  1. Set up unattended access on a device.
  2. Install the GoToAssist (Remote Support) app for iOS or Android.
  3. Open the app on your mobile device.
  4. Log in with your agent email address and password.
  5. Tap Unattended Support (iOS) or Unattended Computers (Android).
  6. Locate your desired computer, then tap to select it.
  7. Tap Connect.
Is GoTo Assist free?
You can start using GoToAssist right away by signing up for a free trial or purchasing a plan.
Does GoTo Assist have an app?
GoToAssist App for iPad, iPhone & Android | GoToAssist.
How do I install GoTo Assist?
  1. Double click on the downloaded file named GoTo-assist-desktop-installer-x64.
  2. Once the configuration is over, GoTo Assist login opens up in the desktop plugin.
  3. Log in using your credentials.
  4. Now you can start using GoTo Assist as you would on a browser.
How do I use GoToAssist on Windows?
  1. Go to www.fastsupport.com/download/attended-app.
  2. Click Download.
  3. Click Save File.
  4. Click on the downloaded file, then click Run to open it.
  5. Enter your name and Support Key, then click OK to launch the GoToAssist Customer app and join the support session.
How do I connect to GoToAssist?
  1. Set up unattended access on a device.
  2. Install the GoToAssist (Remote Support) app for iOS or Android.
  3. Open the app on your mobile device.
  4. Log in with your agent email address and password.
  5. Tap Unattended Support (iOS) or Unattended Computers (Android).
  6. Locate your desired computer, then tap to select it.
  7. Tap Connect.
Does Go To assist record?
To record, or not to record. As the GoToAssist account administrator, you get to decide. You can enable recordings for every support session — attended and unattended — that your technicians start.
How to remove GoTo Assist?

  1. Click the Windows Start menu > Control Panel > Programs and Features.
  2. Right-click the GoToAssist Expert desktop application and click Uninstall.
How can I contact with GoTo Assist technical team?

Compliance Learn about the GoTo Assist security features and there compliance recommendations. Need more help? you can visit https://support.logmeininc.com/gotoassist-remote-support/help

Is GoToAssist safe?
GoToAssist users can rest assured that all their data – and their customers' data – is safe. For more detailed information, see the GoToAssist Security White Paper.
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