ChaseData
ChaseData is the complete SaaS-based Call Centre management system for small and mid-sized, who have 4-5 users. Having all the modules for outbound predictive dialing managed preview dialing and queued progressive dialing.
Key Modules
First lets understand what to expect from this software in a general overview.
Features:
CRM integration
Quality Management
Call Routing
Call Recording
Call Management
Application Integration
Applications Management
Real-Time Monitoring
Live chat system
Compliance Management
Real-Time Reporting
Call Monitoring
Predictive Dialer
Blended Call Center
Call Logging
Services:
Compliance management
Call logging and recording
Call routing
Escalation management
Live chat
Pros & Cons:
Good services online to answer various questions about this software.
Seems to be reliable and lightweight software.
Excellent documentation
Conference call support and even video call support with the best.
Cons:
Have sound connection issues
Could have a beautiful dashboard, with more advanced settings.
Pricing:
Basic | Pro | Pro Plus |
$89 per user/month (USD) | $139 per user/month (USD) | $169 per user/month (USD) |
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