AmeyoOverview, Comparison, & Features
Ameyo is an Omnichannel Customer Engagement Suite that lets companies deliver an omnichannel customer experience. Ameyo's contact center software also enables customers to work remotely. This solution is ideal for E-commerce, Banking, Finance, & Insurance, BPOs, Education, IT products & Services, Healthcare, Real Estate, Media & Publishing houses, Government, Startups, and many more.
With Ameyo Mobile Agent App, it is easy for the supervisors to monitor remote Agent KPIs in real-time and agents can manage inbound & outbound calls over PSTN or WebRTC, just from a Smartphone. Additional Mobile App features include- Predictive Dialers, CTI integration, Callbacks, Dispositions. Available on Cloud & On-premise.
Supported Operating System(s):
Web browser (OS Independent).
First lets understand what to expect from this software in a general overview.
Blended Call Center
Inbound Call Center
Interactive Voice Response (IVR)
Outbound Call Center
Pros & Cons:
Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels)
Integrated with most core banking systems.
Able to create a workflow
Integrated with CRM system
Both On-premise or cloud solution is available.
Lack of basic functionality.
Trust deficit in data being received at Dialer.
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