Ameyo is an Omnichannel Customer Engagement Suite that lets companies deliver an omnichannel customer experience. Ameyo's contact center software also enables customers to work remotely. This solution is ideal for E-commerce, Banking, Finance, & Insurance, BPOs, Education, IT products & Services, Healthcare, Real Estate, Media & Publishing houses, Government, Startups, and many more.
With Ameyo Mobile Agent App, it is easy for the supervisors to monitor remote Agent KPIs in real-time and agents can manage inbound & outbound calls over PSTN or WebRTC, just from a Smartphone. Additional Mobile App features include- Predictive Dialers, CTI integration, Callbacks, Dispositions. Available on Cloud & On-premise.
Supported Operating System(s):
Web browser (OS Independent).
First lets understand what to expect from this software in a general overview.
Blended Call Center
Inbound Call Center
Interactive Voice Response (IVR)
Outbound Call Center
Pros & Cons:
Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels)
Integrated with most core banking systems.
Able to create a workflow
Integrated with CRM system
Both On-premise or cloud solution is available.
Lack of basic functionality.
Trust deficit in data being received at Dialer.
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