ZendeskOverview, Comparison, & Features
Overview, Comparison, & Features
Supported Operating System(s):
Web browser (OS independent)
First lets understand what to expect from this software in a general overview.
Features:
Flexible
Mobile support with native iPhone, iPad, and Android apps
Multi-channel support: email, web, phone, chat, social media
Ticket management with automated workflow
Robust reporting and advanced analytics
Knowledge base portal and community forums included
Customer-facing web interface that you can easily brand
Why choose Zendesk?
Zendesk is one of the most popular helpdesk software solutions on the market. It is easy to use, has useful features in all tiers, has excellent data analysis capabilities in higher tiers. Zendesk software has an option for almost everyone. In the higher pricing tiers, Zendesk’s features include good analytic tools and excellent customer support. Moreover, Zendesk offers a variety of add-ons: Chat, a tool for integrating chat support; Talk, for providing phone support; and Guide, which lets you easily create a help section for your website.
What does Zendesk do?
Zendesk software helps solve customer problems faster. It does so by using software to support customers’ tickets/inquiries.
*Zendesk provides management of customer communication through various channels (email, web forms, chat, voice calls, Twitter, Facebook, LinkedIn, other apps) using omnichannel ticketing system. *Zendesk allows automation of customer support processing with the help of macros, and other automation tools;
*Zendesk provides customer self-service by creating auto-replies, knowledge-bases, and customer communities;
Who are Zendesk competitors?
There are 8 main Zendesk competitors:
*HelpCrunch – affordable Zendesk competitor for support, sales & marketing
*Help Scout – simple Zendesk competitor
*Freshdesk – powerful Zendesk competitor
*LiveAgent – Zendesk competitor for SMB
*Groove – Zendesk competitor for small teams
*HappyFox – adjustable Zendesk competitor
*Kayako – full-suite Zendesk competitor
*Intercom – messaging-oriented Zendesk competitor
Which companies use Zendesk?
Companies using Zendesk for Customer Service and Support include Vodafone UK, a United Kingdom-based Communications organization with 105263 employees and revenues of $60.04 billion, Xerox Corporation, a United States-based Professional Services organization with 25500 employees and revenues of $9.07 billion, Bestseller, a Denmark based Retail organization with 17000 employees and revenues of $3.56 billion, Groupon, a United States-based Retail organization with 4280 employees and revenues of $2.22 billion, Uber (Singapore), a United States-based Transportation organization with 28600 employees and revenues of $1.41 billion and many others.
How to merge tickets in Zendesk?
The process of merging tickets in Zendesk is fairly easy as long because the tickets you're attempting to merge meet the subsequent requirements.
*Open the ticket that you simply want to merge into another ticket.
*Click the choices menu within the upper right, select Merge into another ticket.
*Zendesk will then prompt you to enter a ticket number, select another one of the end-users open tickets, or pick one of your recently viewed tickets.
*When you select a ticket to merge into, you’ll be asked to confirm the merge.
*You also can edit the comments that are added to every ticket after merge.
*Select Confirm and Merge
Can Zendesk be used as a CRM?
Zendesk chatbot Support provides call centers with a help desk software solution they need to provide the very best in customer support. Zendesk's Customer Relationship Management (CRM) software is perceptive, built with customer support agents in mind.
Does Zendesk integrate with salesforce?
The Zendesk software for Salesforce integration is out there if you're using Salesforce edition: Performance, Unlimited, Enterprise, Developer Edition (or other editions with Salesforce API rights, like Professional with the API add-on). The Zendesk for Salesforce integration connects your Salesforce accounts to Zendesk accounts. It allows Zendesk tickets to be viewed in Salesforce from an Account, Contact, Lead, or Opportunity page. You can also create and edit Zendesk tickets, and sync Salesforce accounts to Zendesk organization data.
Zendesk gives businesses (both large and small) the pliability to maneuver quickly, specialise in innovation, and scale their growth. From one to at least one thousand agents, Zendesk has the software solution for you to create better customer relationships.
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