Zendesk

 Zendesk chatbot software is a suite of support app that helps transform your customer service into actionable customer retention and lead source via agent deployment. It has one among the foremost flexible plan structures, making it ideal for businesses of any size. It consists of support, chats, calls center solution, and knowledge base modules that you can upgrade separately. Zendesk makes support, sales, and customer engagement software for everyone with a quick to implement, easy to use, platform.
Zendesk
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Supported Operating System(s):

Web browser (OS independent)

First lets understand what to expect from this software in a general overview.

Features:

  • Flexible

  • Mobile support with native iPhone, iPad, and Android apps

  • Multi-channel support: email, web, phone, chat, social media

  • Ticket management with automated workflow

 

  • Robust reporting and advanced analytics

  • Knowledge base portal and community forums included

  • Customer-facing web interface that you can easily brand

Why choose Zendesk?

Zendesk is one of the most popular helpdesk software solutions on the market. It is easy to use, has useful features in all tiers, has excellent data analysis capabilities in higher tiers. Zendesk software has an option for almost everyone. In the higher pricing tiers, Zendesk’s features include good analytic tools and excellent customer support. Moreover, Zendesk offers a variety of add-ons: Chat, a tool for integrating chat support; Talk, for providing phone support; and Guide, which lets you easily create a help section for your website.

What does Zendesk do?

Zendesk software helps solve customer problems faster. It does so by using software to support customers’ tickets/inquiries.

*Zendesk provides management of customer communication through various channels (email, web forms, chat, voice calls, Twitter, Facebook, LinkedIn, other apps) using omnichannel ticketing system. *Zendesk allows automation of customer support processing with the help of macros, and other automation tools;

*Zendesk provides customer self-service by creating auto-replies, knowledge-bases, and customer communities;

Who are Zendesk competitors?

There are 8 main Zendesk competitors:

*HelpCrunch – affordable Zendesk competitor for support, sales & marketing

*Help Scout – simple Zendesk competitor

*Freshdesk – powerful Zendesk competitor

*LiveAgent – Zendesk competitor for SMB

*Groove – Zendesk competitor for small teams

*HappyFox – adjustable Zendesk competitor

*Kayako – full-suite Zendesk competitor

*Intercom – messaging-oriented Zendesk competitor

Which companies use Zendesk?

Companies using Zendesk for Customer Service and Support include Vodafone UK, a United Kingdom-based Communications organization with 105263 employees and revenues of $60.04 billion, Xerox Corporation, a United States-based Professional Services organization with 25500 employees and revenues of $9.07 billion, Bestseller, a Denmark based Retail organization with 17000 employees and revenues of $3.56 billion, Groupon, a United States-based Retail organization with 4280 employees and revenues of $2.22 billion, Uber (Singapore), a United States-based Transportation organization with 28600 employees and revenues of $1.41 billion and many others.

How to merge tickets in Zendesk?

The process of merging tickets in Zendesk is fairly easy as long because the tickets you're attempting to merge meet the subsequent requirements.

*Open the ticket that you simply want to merge into another ticket.

*Click the choices menu within the upper right, select Merge into another ticket.

*Zendesk will then prompt you to enter a ticket number, select another one of the end-users open tickets, or pick one of your recently viewed tickets.

*When you select a ticket to merge into, you’ll be asked to confirm the merge.

*You also can edit the comments that are added to every ticket after merge.

*Select Confirm and Merge

Can Zendesk be used as a CRM?

Zendesk chatbot Support provides call centers with a help desk software solution they need to provide the very best in customer support. Zendesk's Customer Relationship Management (CRM) software is perceptive, built with customer support agents in mind.

Does Zendesk integrate with salesforce?

The Zendesk software for Salesforce integration is out there if you're using Salesforce edition: Performance, Unlimited, Enterprise, Developer Edition (or other editions with Salesforce API rights, like Professional with the API add-on). The Zendesk for Salesforce integration connects your Salesforce accounts to Zendesk accounts. It allows Zendesk tickets to be viewed in Salesforce from an Account, Contact, Lead, or Opportunity page. You can also create and edit Zendesk tickets, and sync Salesforce accounts to Zendesk organization data. 

Zendesk gives businesses (both large and small) the pliability to maneuver quickly, specialise in innovation, and scale their growth. From one to at least one thousand agents, Zendesk has the software solution for you to create better customer relationships.

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FAQ

Does zendesk have a chatbot?
Zendesk's AI bot software and live chat software is designed to help you meet your customers where they are—including on social media.
How can I implement a chatbot in Zendesk?

  1. Flow conversations into Zendesk Chat.
  2. Build synchronous messaging experiences. Synchronous messaging is the two-way mode of communication that characterizes live chat. It's limited to real-time in the same way a phone call is. 
  3. Build simple workflows and automations native to Zendesk Chat.
How does intercom integrate with Zendesk?

View your users' Zendesk tickets in Intercom and create new ones directly from conversations. The Zendesk Support app provides you access to live Intercom customer data in Zendesk, and lets you create new tickets in Zendesk directly from Intercom conversations.
How can I buy Zendesk software?

In Zendesk chatbot, after clicking “Buy now”, you will create a Zendesk account and immediately be able to purchase your software. You can easily pay by credit card or Paypal. Customers who prefer to purchase through the sales representatives can opt to pay via invoice.

What if I don't require all the capabilities in Zendesk Suite?

The Zendesk Suite is the easiest way to get up and running with everything your team needs to deliver seamless support across channels, at great value. If user are looking for a lighter solution, check out our Support-only plans, starting from $19 per agent/month (billed annually).
What resources are available to ensure I'm getting the most out of my Zendesk?

Customers with any Zendesk Suite plan have access to online, email, and phone support, as well as access to the 
Zendesk Help Center and Community. However, prescriptive guidance and on-demand training are also available to ensure your team is set up for success.
How much a Zendesk agent cost?

Zendesk provides four pricing tiers, starting with the small business level and working up to enterprise. The Essentials plan is the cheapest plan (which costs $5 per agent per month, or if billed annually, costs $9 per agent month-to-month).
Is Zendesk chatbot worth the money?

Zendesk is a powerful chatbot tool that totally worth the price. Zendesk software has an option for almost everyone. In the higher pricing tiers, Zendesk’s features include good analytic tools and excellent customer support.
Is Zendesk chatbot user friendly?

Zendesk is one of the most popular helpdesk software solutions on the market. It is easy to use, has useful features in all tiers, has excellent data analysis capabilities in higher tiers.

Is Zendesk chatbot provide automation?

Zendesk allows automation of customer support processing with the help of macros, and other automation tools. Zendesk provides customer self-service by creating auto-replies, knowledge-bases, and customer communities;

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