Overview, Comparison, & Features

 Intercom is a customer support platform that utilizes user intelligence and behavioral targeting to assist businesses better understand, improve, and enjoy customer communication. An intercom is a service software that gives you insights into who is using your product and provides tools to send personal communicators. You can utilize Intercom to send targeted, in-app messages and behavior-driven emails.

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Supported Operating System(s):

Web browser (OS independent)

First lets understand what to expect from this software in a general overview.

  • A/B testing

  • Behavior triggered messages

  • Audience segmentation

  • Conversation search

  • Customer user profiles

  • Email campaign creation

Learn what Intercom can do for you?

Intercom Service Software offers a new and better way to acquire, engage and retain customers and is ideal for your sales, marketing, and support teams to better connect and communicate with customers and help your business grow faster. The software offers features to get feedback from your users and to send event invites and other communication. The app also enables users to send emails and in-app messages across mobile and web devices. You can track customer data and events, and see who your customers/users are and what actions they are doing or don’t do. You can even segment your users by the actions they take and make live segments supporting them. It provides you with the intelligence and data you would like to accumulate and have interaction with customers more effectively and efficiently.

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Is Intercom a chatbot?
At Intercom, we use chatbots to drive 24/7 efficiencies for our marketing, sales and support workflows.
How can I make a chatbot intercom?

In Intercom chatbot, it only takes minutes to build. You can setup this chatbot to deliver a personalized recommendation after answering just a few simple questions. 

How can I automate an intercom?

  1. Add Intercom users to other apps to cultivate customer relationships. 
  2. Add leads to Intercom to close deals faster.
  3. Track Intercom activity. 
  4. Make data-informed decisions.
How much does Intercom chatbot cost?

Intercom chatbot pricing starts at $38.00 per feature, per month. They do not have a free version. Intercom provide a free trial.

How can I export an intercom conversation?

Visit to a conversation and click the options icon, then click 'Export conversation as text': The conversation transcript will now download as a . txt file.
How can I download data from intercom?

In Intercom Chatbot you can export your user data. First, select the users' data you want to export as a CSV. Next click the 'Export' button that appears at the top of the page. .
How do I set up an intercom bot?

  1. Tag the customer.
  2. Tag the conversation.
  3. Assign the conversation to a specific inbox.
  4. Mark it as priority.
  5. Let Resolution Bot respond to any follow up questions.
How can I use intercom inbox?

  1. Step 1: Sign up for Intercom. Enter your email address on the Intercom homepage to create your account. 
  2. STEP 2: Configure the team inbox to your needs. 
  3. STEP 3: Customize the Intercom Messenger. 
  4. STEP 4: Start talking with your visitors and users.
Can I merge conversations in intercom?

In Intercom chatbot, once start a conversation or reply to a message, they become a lead. If they log in or sign up to your product while the Intercom cookie is present, their lead profile will be automatically merged with their user profile.

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