Overview, Comparison, & Features

Drift service software may be a cloud-based live chat, in-app messaging, and email management solution designed for sales and marketing teams. Drift offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-powered chatbot. Drift service software is a popular chatbot application. Drift’s in-app messaging allows users to focus on their customers with full-page takeovers and slider messages.
Drift chatbot

Try Drift Chatbot

drift chatbot

Supported Operating System(s):

Web browser (OS independent), Android & iOS 


  • Communication

  • Pop-up Chat
  • Notifications
  • Targeted Emails
  • In-App Messaging
  • Messenger
  • Live Chat


  • Internal Use

  • Customer Profiles

  • Team Inbox

  • Knowledge Base

  • Lead Development

  • Conversation Archiving

  • Customization

Pros & Cons:


  • Widely regarded as the easiest-to-use, most-functional chatbot software available now; it was voted #1 for Conversational Marketing on the review website G2 Crowd.

  • Customer service team specifically works with you to figure out what will make your chatbot appealing to website visitors and what will help them ask the right questions.

  • The robust analytics elements of Drift allow your team to make new decisions about how to approach sales; chatbots amount to rearranging your schedule to suit your qualified leads, resulting in better sales in less total sales team work-hours.

  • Many customers state that the interface makes it easy to arrange and archive chats, not letting people stay within the many text threads created by the chatbots.


  • No solutions for messaging on major marketing channels

  • Cannot use Drift for multiple teams unless you’re on the Enterprise plan

Learn what Drift can do for you ?

Drift is meant to assist people accomplish their business goals, especially B2B business goals, which is super helpful. Drift chatbots help in keeping Up with the Trends: Being Present on Messaging Platforms. Drift system software provides improved Customer Service. Drift chatbot grants increased Customer Engagement. Drift chatbot helps in monitoring Consumer Data & Gaining Insights. Drift chatbot administers better Lead Generation, Qualification and Nurturing. Drift chatbot equips easier Approach to Global Markets. Cost Savings.

Try Drift chatbot For Free

What is Drift chatbot?
Drift chatbot converts inbound prospects into qualified leads by routing them through playbooks on a chatbot. Playbooks act like a script to take website visitors through a conversation via a chatbot. The Drift chatbot quickly identifies the prospect's needs, and then connects them to a human.
How does Drift chatbot work?

Drift Bot uses your words and actions to determine who within the company to route you to. And Cancel's goal is to make Drift Bot smarter, both by improving the artificial intelligence aspects and by letting companies give more fine-grain roles to employees.

Is Drift chatbot free?
Drift chatbot provide a free plan that supports up to 100 contacts and includes a single chat seat, basic chat features, a welcome email message, email signatures, basic reporting and integration with calendar, Slack, Vidyard and Google Analytics.
Is Drift A SAAS?

Drift chatbot prides itself in being the first conversational marketing platform and is the new way businesses buy from businesses. Drift is building an enduring company and a platform that emphasizes the value of human interactions and connection. Without it, they say that they would be just another SaaS company.

What is Drift chatbot used for?

Drift chatbot is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help every size of companies grow revenue and increase customer lifetime value, faster.
How much does Drift chatbot cost?

Drift chatbot is a leading platform in the conversational marketing space. this software offers chatbots, live chat capabilities, email sequences and more. At $50 per month for the standard version or $500 per month for the pro version, therefore, it may be a bit too pricey for some companies.
Is Drift chatbot free?

Drift chatbot provide a free plan that supports up to 100 contacts and includes a single chat seat, basic chat features, a welcome email message, email signatures, basic reporting and integration with calendar, Slack, Vidyard and Google Analytics.
How do I download drift?
To install the Drift Desktop App, click the download button at the top of this page, which will download a . dmg file to your Mac computer (or .exe file on Windows). To open, simply double click the . dmg or .exe file!
How can I install drifting on my website?

  1. Go to Settings.
  2. Under settings locate App Settings in the side navigation.
  3. Click Drift Widget.
  4. Scroll to Install.
  5. Click JavaScript.
  6. Copy the code snippet.
  7. Paste the code after the </head> section of your website.
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