Supported Operating System(s):
Web browser (OS independent), Android & iOS
- Pop-up Chat
- Targeted Emails
- In-App Messaging
- Live Chat
Pros & Cons:
Widely regarded as the easiest-to-use, most-functional chatbot software available now; it was voted #1 for Conversational Marketing on the review website G2 Crowd.
Customer service team specifically works with you to figure out what will make your chatbot appealing to website visitors and what will help them ask the right questions.
The robust analytics elements of Drift allow your team to make new decisions about how to approach sales; chatbots amount to rearranging your schedule to suit your qualified leads, resulting in better sales in less total sales team work-hours.
Many customers state that the interface makes it easy to arrange and archive chats, not letting people stay within the many text threads created by the chatbots.
No solutions for messaging on major marketing channels
Cannot use Drift for multiple teams unless you’re on the Enterprise plan
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