Bold 360

Overview, Comparison, & Features

 Bold360 service software is a cloud-based live chat platform that allows users to communicate and manage reports online. Leveraging the power of Artificial Intelligence, Bold360 chatbot software helps personalize and enhance every engagement no matter where it takes place, allowing companies to deliver richer and more consistent customer experiences seamlessly across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents to try to do what they are doing best – be human.
bold 360

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bold 360


  • Chatbot

  • Intent Recognition

  • Contextual guidance

  • Code-free development


  • Live Chat

  • Multi-language

  • Multi-channel communication

Pros & Cons:

  • Bold360 service software may be a decent solution to multi-channel engagement for businesses who want to try to chat, text, video, Twitter, and Facebook messenger. There are other solutions out there that are around longer, have a more put-together product that's easier to use, that are less costly , but Bold360 gets the job done.

  • Bold360 may be a robust solution that gives not only web chat but also advanced features like Email, visitor monitoring, and Twitter management. The interface is extremely user friendly and may be very easily customized to suit your needs.

Learn what Bold360 can do?

Bold360 locks nothing away. Insights that are fueled by actual customer experiences are presented in real-time, so you'll take immediate action. And you don’t need to front-load your knowledge domain with anticipated content. Bold360 listens to customers to assist you exceed their expectations. -Bold360 bots aren’t just on the frontlines helping customers find answers, place orders, and fix problems 24/7 with a smile. They’re also working overtime behind the scenes advising agents for better customer outcomes. - Bold 360 provides more productive agents. A unified agent workspace treats all channels the same, so agents don't waste time toggling between screens and applications.

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What is Bold360 AI?
Bold360 AI is a customer engagement solution that uses Natural Language Processing (NLP) to learn about your customers' needs from the very first interaction with them. Agents can clearly see what has occurred in the self-service interaction, so customers do not have to repeat themselves.
How much does Bold360 cost?

The typical deployment cost of Bold360 chatbot is between $60,000 and $100,000 per year. Therefore, on some of the downgraded plans, pricing can start at around $20,000 per year. Clearly, Bold360 chatbot is one of the more expensive live chat and customer support chatbot solutions on the market.

Who uses Bold360?

The most common users of Bold360 are from Enterprises and the Retail industry.
How long does it take to implement Bold360?

Bold360 AI takes on average about 6 weeks to implement, but may take longer or have a shorter implementation time depending on how many integrations are required.

How long does it take for the unanswered questions to appear in analytics?

The answer appears in the publishing center within 2-3 minutes after it is raised.

Are the questions and answers crawlable on Google and can be used to optimize SEO?

With Bold360 AI, you have access to a special script that shows the most commonly asked questions on Google Crawler. Visitors to the website will not be able to see this, as it is intended for SEO purposes only. As a result, SEO is greatly improved.

What is the “ remember me” in the login screen?

When you close the window and come back later, the "Remember me" option keeps the user logged in.

Is Bold360 technology based on semantic networks?

Yes, Bold360 uses NLP technologies to achieve the most efficient search and learning results.

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