Pros & Cons:
Bold360 service software may be a decent solution to multi-channel engagement for businesses who want to try to chat, text, video, Twitter, and Facebook messenger. There are other solutions out there that are around longer, have a more put-together product that's easier to use, that are less costly , but Bold360 gets the job done.
Bold360 may be a robust solution that gives not only web chat but also advanced features like Email, visitor monitoring, and Twitter management. The interface is extremely user friendly and may be very easily customized to suit your needs.
Learn what Bold360 can do?
Bold360 locks nothing away. Insights that are fueled by actual customer experiences are presented in real-time, so you'll take immediate action. And you don’t need to front-load your knowledge domain with anticipated content. Bold360 listens to customers to assist you exceed their expectations. -Bold360 bots aren’t just on the frontlines helping customers find answers, place orders, and fix problems 24/7 with a smile. They’re also working overtime behind the scenes advising agents for better customer outcomes. - Bold 360 provides more productive agents. A unified agent workspace treats all channels the same, so agents don't waste time toggling between screens and applications.
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