Blog tagged as Workforce Engagement Management

CRM Customer Engagement Center
The CRM customer engagement centre (CEC) market is defined by the market for software systems used to provide customer service and support (CSS) by engaging intelligently — both proactively and reactively — with consumers by answering inquiries, resolving issues, and offering recommendations.
03.08.22 11:35 AM - Comment(s)
Workforce Engagement Management
The market describes workforce engagement management (WEM) software as a group of technologies that build on the capabilities of the mature workforce optimisation (WFO) industry by tackling tasks that promote employee engagement in customer service departments.
01.08.22 11:28 AM - Comment(s)