Top Trending 2022
Insight engines integrate search skills with artificial intelligence to provide meaningful insights generated from the entire spectrum of content and data sourced from within and outside an organisation. This list profiles 15 suppliers to assist application leaders in making the optimal selection.
Definition/Description of the Market
Insight engines are defined as systems that employ relevance techniques to discover, describe, organise, and analyse information and data. They enable the proactive or interactive delivery of preexisting or newly synthesised information in context to digital workers, consumers, and others at pertinent business moments.
Insight engines are an advancement of search and natural language technologies (NLTs). They give contextual information to individuals (content in context) and facilitate machine automation (data in context). Connecting to diverse sources and types of content (such as documents in content services platforms) and data (such as records in operational database management systems) enables them to construct an index of extracted data that can be queried by humans and machines. Connectors and pre-index processing are utilised to collect and enrich data prior to indexing; touchpoints and post-query processing are utilised to simplify the user experience. On insight engines, many insight applications should be built and delivered.
The following are the fundamental capabilities and characteristics of insight engines:
> Capability to include essential data sources
> Support for data enrichment
> Distribution of results to diverse touchpoints
> Evaluation and adjustment of importance
> Protection measures
> Request input adaptability
The following optional features and attributes are available on Insight engines:
> Capability to evaluate outcome sets
> Architecture and deployment model
> Simplicity of use (for administrators and subject matter experts)
> Support for a number of languages
> Personalization capabilities
Top Trending Vendors
Coveo
Coveo Relevance Platform product focuses on both self-service and agent-assisted support in the context of digital commerce, CRM, and IT service management.
Coveo is a privately held business. The majority of its operations are in North America. Its headquarters are located in Quebec City, Canada, and it maintains five more locations around North America and EMEA. Its approximately 180 partners are mostly based in North America, with the majority offering professional services in addition to reselling. Customers hail from a vast array of industries, including communications, media, and services, manufacturing and natural resources, banking, and securities. The majority of its clients are located in North America.
The July 2019 acquisition of Tooso by Coveo hints that the product will make greater use of machine learning (ML) techniques and knowledge graphs to go beyond usage-based ranking and enhance natural language processing. Later the same year, Coveo announced its sixth funding round, which resulted in an additional $172 million investment.
Elastic
Elastic Enterprise Search solution, which includes Workplace Search, App Search, and Site Search, is centred on enabling consumer experiences within the context of digital commerce, as well as the employees that support these experiences.
The company Elastic is publicly traded. Its operations are geographically distributed, with headquarters in Mountain View, California, U.S., regional headquarters in Amsterdam, Netherlands, and Singapore, and 30 more locations around North America, EMEA, and Asia/Pacific. It has over 170 geographically distributed partners, the bulk of which provide professional services or intellectual property (IP) development in addition to their reselling activities. Customers of Elastic hail from a variety of industries, although the majority are in the communications, media and services, insurance, and retail markets. North America is home to the majority of Elastic's clientele.
Elastic intends to consolidate the data indexes that support its many product categories (search, observability, and security), therefore expanding the use cases that each can support (to include, for example, facilitation of data governance).
EPAM
InfoNgen tool focuses on facilitating strategic decision-making by analysing diverse external and internal knowledge sources.
The company EPAM is publicly traded. It has 68 offices across North America, EMEA, Latin America, and Asia/Pacific in addition to its headquarters in Newtown, Pennsylvania, United States. In addition to their reselling activities, the bulk of its twelve partners in North America and EMEA also provide professional services and IP development. Customers hail from a vast array of industries, including banking and securities, life sciences and healthcare products, and insurance. The majority of EPAM's customers are located in North America and Europe, the Middle East, and Africa.
In addition to prioritising structured metadata and rule-based analysis, EPAM is developing InfoNgen to index a broader range of material sources, such as photos and video, and is expanding its natural language processing capabilities to incorporate machine learning.
Expert.ai
Its product, NL Suite, is a collection of natural language capabilities and solutions that extract data from content to facilitate automation and knowledge discovery.
The company Expert.ai is publicly listed. The majority of its operations are located in EMEA. Its headquarters are located in Modena, Italy, and it has 13 more offices around EMEA and North America. The majority of its approximately 40 partners are based in EMEA. In addition to reselling, the majority also provide professional services, while a minority develop intellectual property. Customers of Expert.ai typically hail from the insurance, banking and securities, and international government sectors. The majority of its customers are located in North America and Europe, the Middle East, and Africa.
In addition to its insight engine product, Expert.ai provides a more comprehensive natural language suite. It is anticipated that a broader selection of NLT offerings will accompany the current offering.
Funnelback
Its product also bears the name Funnelback. Site search, intranet search, case management, knowledge management, and product management are the product's primary use cases (retail).
The company Funnelback is privately held. The majority of its operations are in the Asia-Pacific region, with its headquarters being in Canberra, Australia. There are eleven further offices in Asia/Pacific, EMEA, and North America. In addition to their reselling activities, approximately half of its thirteen partners in Asia/Pacific, EMEA, and North America provide professional services. Customers hail from a limited number of industries, namely the higher education, government, and banking sectors. The majority of its clients are located in Asia/Pacific and EMEA.
Funnelback intends to expand the breadth and depth of its bundled solutions by integrating knowledge graphs and offering sector-specific analytics plug-ins and natural language query answering. In order to consolidate the value it provides to the government and higher education sectors, it also wants to recruit new OEM and solution partners to support this effort.
Google
Its product, Google Cloud Search, debuted in July 2018 and is its sole offering. The primary application of the software is to assist internal (intranet) search.
Google is a publicly held corporation. Its operations are geographically distributed, with its headquarters in Mountain View, California, and 84 additional locations across the world. Its approximately 17,000 partners are similarly dispersed throughout the world. Customers come from a variety of industries, although communications, media, and services, finance and securities, and manufacturing and natural resources are the most prevalent.
Google intends to continue integrating Google Cloud Search into its Google Workspace product in order to strengthen its cloud office suite. In addition, it is anticipated to build synergy across goods through a deeper integration with relevant AI capabilities such as Document AI and Google Assistant.
IBM
The company's product is Watson Discovery. The primary functions of the product are to provide a platform for the development of insight apps and to ease the transmission of insight to other applications comprising a digital workplace.
IBM is a publicly held corporation. Its operations are geographically distributed, with its headquarters located in Armonk, New York, United States, and around 200 additional locations around the globe. It has over 65,000 partners spread across the globe. Customers are from a vast array of businesses, but mostly the IT services and software, insurance, and banking sectors.
IBM intends to continue emphasising the integration of Watson Discovery with its broader portfolio to promote natural language applications. For instance, IBM intends to combine Watson Speech to Text, Watson Assistant, Watson Discovery, and Watson Media more tightly.
IHS Markit
Its Goldfire solution focuses on the development of insight apps for technical staff that demand insights gleaned from internal and external difficult technical sources.
The company IHS Markit is publicly traded. Its operations are geographically diversified, with its headquarters located in London, United Kingdom, and 94 additional offices located throughout the world. It has over 930 partners spread throughout the world. The bulk of its partners offer professional services in addition to reselling. Customers hail from a diverse array of industries, including transportation, manufacturing, and natural resources.
To boost its visibility, IHS Markit's Goldfire product now has its own logo and web presence. IHS Markit purchased Novation Analytics in 2019, a move that will likely strengthen its products in the automotive industry to help strategic planning, regulatory analysis, and competitive analysis.
IntraFind
iFinder solution focuses primarily on digital workplace search knowledge management, metadata enrichment, and offering a framework for the development of insight applications.
Intrafind is a privately held business. The majority of its operations are located in EMEA. It has two other offices located in Bonn, Germany, and New York, United States. In addition to their reselling activities, a portion of its 46 partners also provide professional services. Customers are from a limited number of industries, namely the automotive, natural resources and minerals, and international government sectors. The majority of its clients are headquartered in EMEA.
IntraFind intends to expand its advanced document intelligence capabilities, particularly in legal technology, with an emphasis on personalisation and user interface innovation. It also intends to reduce development times by enhancing its connector framework to make connector creation simpler and more efficient. It differentiates itself from the technological titans by tailoring and personalising solutions for heterogeneous IT environments.
Lucidworks
The company's product is Lucidworks Fusion. In addition to Fusion, the company offers the Smart Answers (conversational middleware) and Predictive Merchandiser add-on products (for digital commerce experience optimization). Fusion's primary functions are to facilitate the finding of knowledge and data in digital workplaces and to facilitate digital commerce via websites directed at customers.
The company Lucidworks is privately held. Geographically, its operations are distributed, with its headquarters in San Francisco, California, and five additional locations in Asia/Pacific, EMEA, and North America. It has approximately 138 partners who are geographically distributed. In addition to their reselling activities, the majority also offer professional services and IP development. Customers of Lucidworks come from a variety of industries, including but not limited to IT and software services, health insurance, national and international government, and banking. The majority of its clients are located in North America.
Lucidworks utilised its search and AI skills to launch Connected Experience Cloud in late 2020. This underlines its 2021 emphasis on end-to-end experiences and actioning findings. This provider differentiates itself by assuming responsibility for end-to-end experiences and delivering AI that can be explained.
Micro Focus
IDOL product focuses on in-depth analysis of material, particularly rich media, in order to extract data to assist compliance, security, and knowledge management analytics and insight applications.
The company Micro Focus is publicly traded. Its operations are geographically diversified, with its headquarters in Newbury, United Kingdom, and 105 additional offices located throughout the world. Its partners, numbering around 6,500, are similarly distributed throughout. In addition to their resale activities, a minority of its partners provide professional services. Customers are from a variety of industries, including the government, nondurable consumer goods, publishing and advertising, banking and securities, and IT services and software. EMEA and North America constitute the majority of their clientele.
Micro Focus maintains product development for its mature product. Customer demand drives incremental upgrades, such as extending IDOL's deployments beyond on-premises to restricted hybrid deployments for connectors and user-facing apps developed on IDOL.
Microsoft
Microsoft Search is centred on Microsoft 365. It utilises Microsoft's proprietary touchpoints, either those dedicated to Microsoft Search or those vital to other Microsoft applications under Microsoft 365.
Microsoft is an openly traded corporation. Its operations are geographically distributed, with its headquarters located in Redmond, Washington, U.S., with 231 additional locations located throughout the world. Its approximately 65,000 partners are similarly distributed across the globe. Customers hail from a vast array of industries, including government, finance, IT services and software, telecommunications, and insurance.
Microsoft Search will remain mostly internal to Microsoft 365, but Microsoft has been broadening and deepening its interaction with content services products and expanding its capability to adapt search to the demands of enterprise users. For instance, Microsoft intends to incorporate support for conversational search, including Q&A, as well as robust user experience customization.
Mindbreeze
The company's product is Mindbreeze InSpire. Enterprise search, employee portals, intranet search and knowledge management, customer service maintenance assistance, and search-driven business intelligence are the product's primary use cases (BI).
Mindbreeze is owned by Fabasoft, a publicly traded company. It operates primarily in EMEA, with its headquarters located in Linz, Austria, and seven more offices throughout EMEA and North America. It has 139 partners who are distributed throughout the world. In addition to reselling, the majority of these businesses also provide professional services. Customers hail from a variety of industries, including healthcare (hospitals), government, telecommunications, and finance. The majority of its consumers reside in either EMEA or North America.
With the implementation of a partnership programme for independent software providers, Mindbreeze continues to expand its indirect channels, which include value-added resellers. This allows its product to be included into the products and services of third parties through OEM relationships.
Sinequa
The company's product is Sinequa ES. Enterprise search, unified enterprise content portals, expert finding, 360-degree (entity-centric) information views, market intelligence, news/trend analysis, asset management, portfolio management, customer service, information protection, and data privacy are the primary applications of the product.
Sinequa is a privately held business. Its operations are concentrated mostly on EMEA, with its headquarters located in Paris, France, and eight additional offices in EMEA and North America. A minority of its 41 partners provide additional professional services in addition to their resale activity. Customers come from a variety of industries, although manufacturing and natural resources, government, and finance and securities are particularly well-represented. The vast bulk of its clients are located in EMEA.
Sinequa continues to enhance its product's use of machine learning. It intends to create a connector for Microsoft SharePoint and OneNote content to areas of Microsoft Graph.
Squirro
Its Squirro Insights Engine product can meet enterprise-wide use cases, with a particular emphasis on marketing and sales, IT, and operations.
Squirro is a privately held business. It conducts the majority of its business in EMEA, with its headquarters in Zurich, Switzerland, and four additional locations in EMEA, Asia/Pacific, and North America. The majority of its 35 partners provide professional services in addition to their reselling activity; only a fraction produce intellectual property. Its clientele are primarily from the banking, IT services and software, and insurance industries. The vast bulk of its clients are located in EMEA.
Given its emphasis on providing actionable information, Squirro intends to introduce user notifications and conversational AI to its product in order to make it interactive and proactive.
Explore more top trending software for 2022:
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