The immediate use cases of technologies like AI, IoT, blockchain, cloud, AR/VR, etc, in the Indian Pharma sector.
We use Chatbot software extensively to respond to our customers repetitive questions which reduces the wait time and also the customer gets the response in time which eventually increases customer satisfaction, they get the feeling that their question has been answered. The combination of automation and the presence of machine learning and RPI’s has transformed the business that we do today to the next level. And it gives us the new opportunity where we can focus and work more towards the digital transformation.
Impact of Covid-19 on business operations & How did ICT/technologies assisted in sailing over the uncertainties?
There were many due to covid19, nobody ever thought that education can be executed online. It was always used to be taught in a classroom. That has completely changed across education sector today and now 100% classes are online likewise whatever they do offline in the schools they are now doing online.
IT industry have one pro that they can perform their jobs remotely and adopt cloud. It has completely revolutionized the way we deploy the system and the tools to get the benefit of digitization. The other examples are the Artificial Intelligence, Voice Recognition, and Virtual Realities these are the technology which is fully revolutionized and especially Hospitality sector much of activity and self-service technology change the experience of the customers.
Remote monitoring and virtual consultations
The democratising age of technology which has enabled industries globally like the high- tech companies, have given access to high tech product and services, as a result, we can do our business while going paperless, companies can use technology which is at the platform level and the information space, the data has helped in the prediction of analytics at the various production stages. The revolutionization that has happened specifically on the development of an application which has speeded up the way products can be offered more economically across the globe. Technology helped us to remove the boundaries across geographical locations now we can deliver any kind of work from any part of the world thanks to the Collaboration platform and technology.